01.Night Auditor

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements…

• Previous experience in a luxury or boutique hospitality setting preferred.
• Excellent communication skills in a natural, engaging manner and highly presentable with strong attention to detail.
• Manoeuvring and delivery of guest luggage to desired locations.
• Prepare and deliver food and beverage room service orders, following set guidelines and food hygiene protocols.
• Carryout floor walks during the shift as assigned by the Night Manager and assist them in handling guest concerns and requests.
• Carryout duties related to the Night Audit process on the Property Management System.
• Knowledge of Microsoft Office applications such as Excel, Word and Outlook.
• Flexible availability, including weekends, evenings and holidays.
• Knowledge of the Accor brand and MGallery ethos and previous experience in Opera Cloud (PMS) is advantageous.

Other duties include:

Providing prompt and efficient assistance with opening doors, loading and unloading luggage, and assisting with transportation if needed.

Deliver exceptional customer service consistently, creating positive and memorable guest experiences adhering to brand standards.

Addressing guest questions and concerns in a courteous and professional manner and referring them to the Night Manager.

Uphold luxury service standards through every guest interaction.

WHAT WE OFFER

When you become one of our Heartists , you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists . It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?

02.Deputy General Manager 

Salary£50,000 per year

Rate of Pay: 50,000 per annum

Working Pattern: Monday – Friday, 40 hours per week, 8:00am – 16:30pm, flexibility required

Key responsibilities:

Team Leadership Supervise, motivate, and coach front-of-house teams to ensure productivity, high morale, and exceptional service delivery.

Service Standards Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations.

Training and Development Support the onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence.

Health & Safety Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site.

Guest Experience Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality.

Collaboration Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site.

What’s in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

03.Front Office Manager 

Salary£30,000 per year

Role Overview

As the Front Office Manager, you will oversee the daily operations of the front desk, concierge, and guest services. You will be responsible for managing staff, handling guest relations, and ensuring smooth and efficient front office operations.

Key Responsibilities

• Manage and supervise front office staff, including receptionists, concierge, and night auditors
• Ensure a warm, professional welcome and seamless check-in/check-out experience for all guests
• Handle guest complaints and resolve issues promptly and effectively
• Monitor room availability, reservations, and occupancy levels
• Coordinate with housekeeping, maintenance, and other departments
• Train, coach, and develop team members
• Maintain high standards of customer service and operational efficiency
• Prepare reports on occupancy, revenue, and guest feedback
• Ensure compliance with hotel policies, procedures, and health & safety regulations

What we are looking for

• Proven experience in a front office supervisory or management role within the hospitality industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• High level of customer service and problem-solving skills
• Familiarity with hotel management software (e.g., Opera, Fidelio)
• Ability to work flexible hours, including weekends and holidays

Troo Benefits

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you’re nourished and ready to conquer challenges during your work hours.
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars. 
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

04.Hotel Duty Manager 

Salary£32,126 per annul + Tips & Live In Accommodation

Your Role as Duty Manager

• Ensure smooth daily hotel operations, maintaining the highest guest service standards expected of a luxury property
• Respond promptly and professionally to guest enquiries, feedback, and any concerns
• Monitor reservations, occupancy, and key revenue performance indicators
• Work collaboratively with all departments to maintain cleanliness, safety, and service quality
• Ensure full compliance with hotel policies and legal regulations
• Serve as the point of contact for VIP guests and support the coordination of special events
• Handle any emergencies or unexpected situations with calm, confident leadership

What We’re Looking For

• Solid experience in a luxury hospitality setting – experience with LQA or Forbes is an asset
• Strong communication skills and the ability to remain composed in a fast-paced environment
• Proactive, hands-on leadership style with an eye for detail and quality
• Enthusiasm for learning and continuous improvement
• A good understanding of Health & Safety and COSHH practices
• UK work eligibility (unfortunately, we are unable to offer visa sponsorship for this role)

What You’ll Enjoy

• Competitive salary with TRONC and service charge
• 30 days paid holiday per year
• Quality staff accommodation, if you are relocating to the area
• An annual complimentary guest stay for you and a plus-one
• Discounted local gym and golf club memberships, as well as access to Scotland’s first PT Pod located in Braemar!
• Life Assurance
• Enhanced pension scheme
• Complimentary meals and beverages while on duty
• Generous staff discounts across Artfarm properties in the UK, US, and Europe
• Health & wellbeing support, including a Health Cash Plan and EAP
• Bespoke learning and career development opportunities tailored to your goals

05.Assistant Night Manager

Salary£34,930.55

Benefits of working 

• Annual staff bonus
• Free meals on duty
• Paid birthday day off
• Generous pension
• Uniform provided
• Christmas off in Pall Mall
• Perkbox discount scheme
• European RAC cover
• Interest-free season ticket loan
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme
• Staff parties

Purpose of the role:

To be the welcoming face of our London clubhouse during night hours ensuring a warm, professional, and attentive service for our members and guests. Deputise in the absence of the Night Manager and oversee the running of the shift.

Shift Pattern: 4 nights on, 4 nights off

Responsibilities:

• Greet and assist members and guests with a courteous and professional manner
• Fulfil member requests promptly and efficiently
• Provide early morning refreshments including newspapers, tea, coffee, and pastries
• Handle late check-ins and incoming calls
• Monitor the Turkish bath area for safety and cleanliness
• Arrange taxi services and other transportation needs
• Support the Night Manager in handling emergencies
• Deputise for the Night Manager when required, covering shifts.

About you:

• Passionate about delivering exceptional service
• Knowledgeable about the local area and able to assist with member queries
• Well-presented with excellent communication skills
• Experienced in a similar high-end hospitality environment
• A team player with a proactive and problem-solving mindset
• Hold a valid driving licence

What to expect:

• All applications will be reviewed
• Immediate interview dates available
• The full job description is available upon request ahead of an interview.

06.Assistant Manager

Salary£31k – 32k per year + benefits

As an Assistant Manager (AM), you’re the second‑in‑command supporting with the day‑to‑day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands on presence; ensuring residents always receive the same high standard of service, no matter what.Your role is key to achieving a ‘Full House’ which is our way of striving towards fully leased buildings.  From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You’re the reason the building always looks fantastic, and your customer service is truly unmatched.Whether you’re resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you’re relied upon to keep things running smoothly.  You put the resident at the centre of everything you do to ensure we deliver Homes with Heart.No two days look the same and that’s exactly why you’ll love it.What you’ll be doingDeputising during your shift when the General Manager is not on shiftSupporting the General Manager with financial oversight, compliance checks, and performance monitoring – constantly driving improvements in NPS and Google reviewsLeading debt recovery efforts, council tax follow‑ups and purchase order managementCoordinating inspections, audits, and standards reviewsSupporting leasing activity, including viewings, open days, and competitor analysis to help achieve a ‘Full House’Overseeing contractor visits and liaising with estates and support teamsEnsuring reception is always appropriately staffed and that both front and back‑of‑house areas remain professional and welcoming at all timesAlways looking for opportunities to be a moment maker for our residentsBuilding strong relationships with university partners and communicates consistently about resident needs  What makes a great

Working hours

Our residents come first, so rotas are designed around their needs.You’ll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six‑week cycle.You’ll work within our operating hours of am–pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.What you’ll get In return, you’ll get great benefits, and the chance to work as part of a supportive team in a business that puts its residents and the team at the forefront of its operation.Want to know what it’s really like to work at IQ? Check us out on Glass door and hear directly from our people.Ready to feel like you’ve got the best job ever?Apply today and help us give our residents their best year yet!

07.Assistant Restaurant & Bar Manager

Your responsibilities will include:

• Supporting the smooth and efficient running of the bar and restaurant, ensuring a consistently high-quality guest experience
• Leading service on the floor, acting as a confident and visible host within both the restaurant and bar environments
• Creating a welcoming and energetic atmosphere, balancing pace, personality, and professionalism
• Coaching and developing the team to deliver knowledgeable, engaging service—particularly around food, wines, cocktails, and beverage offerings
• Ensuring all guests receive attentive, personalised service, with a strong focus on building rapport and repeat business
• Driving revenue through effective upselling, menu knowledge, and maximising opportunities within both food and beverage sales
• Maintaining exceptional presentation standards across the bar and restaurant, ensuring spaces are clean, stylish, and inviting at all times
• Supporting stock control, ordering, and supplier relationships to ensure product quality and availability
• Assisting with team management processes and ensuring compliance with company policies and procedures
• Monitoring service standards and guest feedback, taking action to continually refine and enhance the overall experience
• Collaborating with kitchen and bar teams to ensure seamless, well-paced service
• Ensuring compliance with licensing laws, health & safety, and food hygiene regulations
• Supporting the promotion of the bar and restaurant, including events, activations, and local engagement initiatives
• Undertaking any additional duties as required within your role

What are we looking for?

We’re looking for someone with a genuine passion for food, drink, and hospitality—someone who thrives in a busy bar and restaurant environment and leads by example.

• Previous experience as a Food & Beverage Supervisor or similar role within a busy bar and/or restaurant environment
• Strong knowledge of food, wines, spirits, and cocktails, with a passion for sharing this with guests
• A natural host with a confident, personable, and professional presence on the floor
• A guest-focused mindset with a drive to create memorable dining and bar experiences
• Proven ability to lead, motivate, and develop a team in a fast-paced setting
• Excellent organisational skills and attention to detail
• Commercial awareness and the ability to maximise sales opportunities
• A proactive, hands-on approach with a positive attitude

The Perks

• Pension enrolment from Day 1 for all eligible team members
• Complimentary meals on duty
• Access to retail and lifestyle discounts
• Discounted hotel stays for you and your family (T&Cs apply)
• Refer-a-Friend bonus scheme
• Incentive and reward programmes
• Access to healthcare and wellbeing plans
• A supportive and team-focused working environment
• Monthly rota scheduling
• Stylish, bespoke uniform

Equal Opportunities

We are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity.

Right to Work

All applicants must have the legal right to live and work in the United Kingdom. Documentation will be required during the recruitment process.

08.Assistant Manager

Salary£29.5k – 30.5k per year + benefits

Working hours

Our residents come first, so rotas are designed around their needs.You’ll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six‑week cycle.You’ll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.

What you’ll get

In return, you’ll get great benefits, and the chance to work as part of a supportive team in a business that puts its residents and the team at the forefront of its operation.Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people.Ready to feel like you’ve got the best job ever?Apply today and help us give our residents their best year yet!

Assistant General Manager

09.Employer

Your day to day;

• Working alongside the GM to deliver fantastic hospitality and deputising in their absence
• Overseeing the control of rotas
• Managing payroll budgets in line with agreed targets
• Taking responsibility for all of the business operations when you are on shift
• Managing and developing the skills of your team
• Being the point of call for any management issues
• When needed, being hands on with food service, room reservations and looking after guests

Who are we looking for?  

• Someone who demonstrates our values of warm hospitality, innovation, eye for detail and craftsmanship in everything you do.
• Has strong commercial awareness.
• Passionate about guest experience.
• Leads with confidence and credibility, builds strong teams and culture.

Experience required

•  P&L accountability with strong financial and commercial awareness.
• Leading multi departmental operational teams in high volume environments.
• Can demonstrate strong communication and leadership skills

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream – the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

10.Assistant Night Manager

Salary Competitive + Benefits

ob Description

Are you a hospitality professional with a strong commitment to exceptional service and operational excellence? We are looking for a dedicated and proactive Assistant Night Manager to support the smooth running of our hotel during the night shift (11:00 PM – 7:30 AM), ensuring a safe and enjoyable experience for our guests.

Key Responsibilities:

• Support the Night Manager in overseeing nightly operations, upholding high service and security standards.
• Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services.
• Monitor and assist with night cleaning operations, ensuring public areas are well-maintained.
• Ensure compliance with fire, safety, hygiene, and security regulations.
• Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams.
• Provide leadership and support to night staff, promoting a positive and professional working environment.
• Address guest inquiries and concerns efficiently, contributing to continuous service improvement.

What We Are Looking For:

• Previous experience in a night operations or reception role within hospitality.
• Strong communication, problem-solving, and leadership skills.
• Ability to work independently and handle high-pressure situations effectively.
• Keen attention to detail and commitment to maintaining high standards.
• Knowledge of UK licensing laws and hotel policies related to health, safety, and security.

If you thrive in a dynamic environment and are passionate about delivering exceptional guest experiences, we’d love to hear from you!

Benefits

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you’re nourished and ready to conquer challenges during your work hours.
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

11.Assistant Night Manager

Salary Up to £16.86 per hour

as Assistant Night Manager will oversee the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. We create memories that the guest will never forget. This could be the next step for you into a Head of Department position within Hotel du Vin – we actively encourage internal development and progression, Onward and Upwards.

In addition to competitive rates of pay we offer:A share of TRONC / Service Charge. Meals provided on duty and all breaks are paid. Annual pay review. 4 on / 4 off shift patterns available. Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from 65 per night. Discounted Friends and Family Room Rate with 50% off best available rate. 35% off your bill when you dine in our Brasseries and Bistros Fully funded Apprenticeship programmes that support you in developing your career High Street Discounts on a range of high street shops, experiences, holidays and much much more Cycle to work scheme – save up to 40% on a wide range of bikes Healthcare Cash Plans – dental, optical, medical and more available from 5 per month Referral schemes that pay up to 1500 (just for getting your mates jobs!) A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom. We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives. Employee Assistance Programme – free, confidential advice available 24/7 to you and your family Our Sustainability Goals: 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens. Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace Interested?

12.Country House Assistant Manager

Salary£32086.00 to £32086.00 per year Live in accommodation available inclusive of all bills

Contract: Permanent, Full Time

Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support  | Annual familiarization visit at any of our country houses for you and your family

About the role:

Nestled within the breathtaking area of outstanding natural beauty, our Harrington House country house proudly boasts 29 elegantly appointed bedrooms, providing a serene retreat for up to 47 guests embarking on guided or self-guided tour holidays. As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guest service, ensuring every part of the house operates at the pinnacle of excellence. Your responsibilities span various domains:

• Guest Service Excellence: Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guest service, leaving no room for compromise on our commitment to excellence.
• Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are meet to our brand standards.
• Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
• Team Development & Culture: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
• Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.

What are we looking for?

We would love to hear from you if you have these essential skills:

• A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.
• Exemplary customer service skills and excel as a team leader
• Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends