01.Assistant Director of Sales

 Location – London, England, United Kingdom 

We are seeking a Assistant Director of Sales to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

What will I be doing?

We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes.

As Assistant Director of Sales, you will be responsible for working closely with the Director of Sales to generate and drive consortia based leisure revenues from UK, Europe, Asia, Australia & CIS.
 
Specifically, you will be responsible for performing the following tasks to the highest standards:

What are we looking for? 
 

An Assistant Director of Sales serving our brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills
• Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Established relationships with luxury travel agencies in UK, Europe or Asia Pacific.
• Min 2 years’ experience delivering consortia based leisure revenues in a 5* environment.
• Additional language.
• Passion for sales and for achieving targets and objectives

02.Breakfast Chef

Bristol, England, United Kingdom 

Salary: £13.00 an hour – 39 Hours a week

Shift patterns are either (5.00 AM till 1.00 PM or 7.00 AM till 3.00 PM)

A WORLD OF REWARDS

• Travel and food discounts: discounted hotel nights plus 50% off F&B (subject to individual outlets) £200 Team Member Referral Program
• Free Car Park
• Free bus fares to and from the city center (A1/3/4)
• Holiday: 28 daysincluding bank holidays (increasing yearly)
• Pension scheme
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts:with Perks at Work
• Free uniformsand laundry services available, depending on the role
• Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals Hourly 

 A Breakfast chef is responsible for ensuring high levels of food preparation for the breakfast service. 

• You will join the breakfast kitchen brigade, working in your designated section.
• You enjoy preparing to produce quality dishes impeccably prepared and served. You will support the Kitchen Manager and Assistant Kitchen Manager during the service.
• Are you an experienced breakfast Chef, positive and passionate hospitality and eager to be part of a stellar kitchen brigade?

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

03.Senior Analyst, OTC Hotel Accounting

Glasgow, Scotland, United Kingdom 

Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. Within Finance

What will I be doing?

Under the guidance of the Team Leader Corporate Collections OTC, you will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreements.  The role holder will ensure Hilton’s Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service.  The ability to recognise how to maximise process efficiencies and effectiveness is considered beneficial.

You will be expected to work closely with the Team Leader providing thoughts on optimum delivery solutions which can be expected from a progressive Order to Cash service.  You will also be responsible with supporting the coordination & delivery of day to day tasks and supporting the development of team members, as well as representing the function to other areas of the business when necessary

Essential Functions in more depth: 

• Liaise with key customers and stakeholders to collect cash in line with OTC processes
• Contribute to the streamlining of processes within the function, suggesting better ways of performing tasks & supporting the Analysts in doing so
• Internal and external international fee credit and collections activities ensuring targets are met on a monthly basis
• Accurately record customer account updates on relevant systems always ensuring transparency on status
• Support Team Leader with the coordination of monthly customer communications process
• Actively participate & support the preparation for team meetings, huddles, etc. pertinent to work assignments and other business-related activities as required
• Contribute to the collation of the relevant metrics in relation to team activities and drive improvement across the business
• Assist Team Leader & management team with the coordination of information & reporting as requested including data collection for Debt Committees and Directors of Franchise Support/Brand Performance Support/Owner Relation meetings
• Provide input to the Team Leader and management in evaluating the effectiveness of processes and implement actions to streamline the processes and maximise efficiency, providing support to the Analysts with progressing their suggestions
• Review OA and unallocated cash suggesting actions to reduce balance month over month
• Provide input to the review and monitoring of SLAs / OLAs to ensure all agreed service delivery in accordance with agreement(s).
• Work with allocations and other functions to monitor and resolve queries and escalated items, ensuring the required payment cycles are maintained
• Complete all required monthly closing activities & relevant reporting as instructed by Team Leader
• Pursue all external and internal fee debt both by telephone and in writing
• Provide input to discussions on issuance of Pre-Default notices and Notice of Defaults
• Perform analysis & reconciliations of customer accounts as required to resolve allocation/payment/withholding tax variances
• Prepare payment plan documentation, working with customers to agree terms and instalment amounts
• Review & reconcile payment plans for accurate compliance status where required
• Report on and analyse aged debts to establish payment trends
• Escalate large debt amounts / past due accounts to Team Leader, Corporate Collections for discussion with leadership and relevant stakeholders – Brand Performance Support/Owner Relations/Legal/Director of Franchise Support
• Engage with other location teams to obtain input to resolve disputes within agreed SLAs and maintain resolution documentation per Hilton standards
• Work with Team Leader to Identify and propose any adjustments required, providing the relevant support documentation in line with control requirements
• Ensure the privacy and security of confidential information ensuring maintenance of records and documentation in line with Hilton standards
• Contribute to the completion of special initiatives as directed by the Team Leader Corporate Collections / OTC Leaders
• Research and respond to information requests from internal departments and management
• Serve as liaison for maintaining client relationships, resolving their concerns, and escalating to leadership if necessary
• Provide support and direction to Analysts within the team using experience to train and develop
• Contribute to the various Hilton audit programs and provide the necessary information in a timely manner to ensure effective closure of requests

Experience and Skills:

• Self-starter with a ‘can-do’ approach who takes an initiative in implementing goals, comfortable operating with a cool-head under time constraints, and effectively handle concurrent demands
• Able to handle multiple demands and appropriately prioritise responsibilities
• Critical thinkers who use both quantitative and qualitative analytical skills – including the use logic and reasoning – to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions
• Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills
• Ability to identify financial issues, recommend and execute mitigating actions
• Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft
• Experience in identification of process improvement, refinement and automation opportunities
• Language skills would be advantageous

What are we looking for?
 

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school/GED
• Collections experience
• Proficiency in Microsoft Excel, Word, and Outlook
• Willingness to support business hours of regions supported by the team if required

Preferred:

• Bachelor’s degree
• Previous supervisory experience

04.Casual Fitness Instructor

Derby, England, United Kingdom

Hourly Rate £12.27 

A WORLD OF REWARDS

• Opportunity to work additional hours when you can
• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost. 
• Free and healthy meals when on duty
• Free Parking (subject to availability)
• Modern and inclusive Team Member’s areas

As a Fitness Instructor, you are responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience. A Fitness Instructor will also be required to schedule adequate staff coverage. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Carry out fitness assessments on members as required
• Conduct fitness programmes and inductions
• Understand and advise members and guests on the correct usage of gym equipment
• Ensure adequate coverage of the pool, gym and reception
• Carry out regular pool tests
• Maintain cleanliness of reception, changing rooms, pool side and gym facilities
• Adhere to all health and safety regulations
• Promote the facilities to hotel residents and perspective members

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in fitness industry
• Experience in personal training
• Knowledge of diet and nutrition

05.Night Manager

England, United Kingdom

Salary: £32,814.59 a year – 39 Hours a week

Shift Pattern: 9.00 PM to 9.00 AM

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes 

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

 A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems

06.Chief Engineer

Leeds, England, United Kingdom

WORLD OF REWARDS

·       Competitive salary up to £42k DOE + bonus

·       Free and healthy meals when on duty

·       Grow your Career Personal Development programmes designed to support you at every step of your career

·       A chance to make a difference through our Corporate Responsibility programmes

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

·       Team Member Referral Program

·       High street discounts: with Perks at Work

·       Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

·       Discounted dental and health cover

·       Guest Experience Day after successfully passing probation

·       Modern and inclusive Team Member’s area

A Chief Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.

What will I be doing?

As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:

·       Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules

·       Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas

·       Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property

·       Communicate with Government agencies to ensure full compliance with statutory regulations

·       Prepare Capital and Repairs and Maintenance budgets for Engineering

·       Perform daily checks around the hotel

·       Diagnose, maintain, and repair mechanical equipment within the hotel

·       Ensure good relationships are built with internal and external customers

·       Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise

·       Develop, implement, and direct all emergency programs

·       Develop, implement and manage energy conservation programs for the property to minimize expenses      

·       Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively

·       Perform special projects and other responsibilities as assigned

·       Identify and introduce environmentally-friendly systems and equipment

·       Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives

·       Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation

What are we looking for?

A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. 

Essential requirements for the role

·       Able to demonstrate good mechanical technical knowledge and experience

·       Able to demonstrate good Engineering compliance knowledge and experience

·       Able to demonstrate strong leadership skills and past experience in leading a team

·       Experience in budget control / Capex P&L for your department

What are we looking for?

A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. 

Essential requirements for the role

• Able to demonstrate good mechanical technical knowledge and experience
• Able to demonstrate good Engineering compliance knowledge and experience
• Able to demonstrate strong leadership skills and past experience in leading a team
• Experience in budget control / Capex P&L for your department

07.Night Public Area Cleaner – Part-time

Glasgow, Scotland, United Kingdom

Please note this is a 24-hour per week, part-time role – nights

A WORLD OF REWARDS

Hourly Rate of £13.27

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking (depending on availability)
• Discounted Taxi when public transports stop running
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

A Night Public Area Cleaner is responsible for ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience while managing customer issues and undertaking regular deep cleaning tasks.

• You will join the night Housekeeping team.
• You enjoy maintaining a clean and safe environment for the team and our guests, making sure that all Health & Safety procedures are followed in all areas of the hotel.
• Are you a dedicated, reliable and enthusiastic individual, eager to be part of a competitive and rewarding environment? Then this is the job for you!

08.Assistant Food and Drink Manager

London, England, United Kingdom

A WORLD OF REWARDS

• Smart uniform providedandlaundered
• Freeand healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusiveTeam Member’s areas

An Assistant Food & Drink Manager is responsible for managing all Food and Drink Operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

 What will I be doing?

As an Assistant Food & Drink Manager, you will be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food and Drink floor operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure that coaching and training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the F&D team
• Assist other departments wherever necessary

 What are we looking for?

An Assistant F&D Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel & Food & Drink management
• Record of success in Food and Drink, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

09.Sous Chef

London, England, United Kingdom

BENEFITS

• Competitive annual salary ranging from £39,975 to £42,392.37, plus service charge.
• 28 days paid holiday increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Wellbeing programmes to help you Thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Recognised as a ‘Great Place to Work’
• Free meals on shift 

 
What will I be doing as a Sous Chef?

• Manage all aspects of the kitchen including operational, quality and administrative functions
• Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation
• Contribute to menu creation by responding and incorporating Guest feedback
• Ensure the consistent production of high quality food through all hotel food outlets
• Manage customer relations when necessary, in the absence of the Executive Chef
• Ensure resources support the business needs through the effective management of working rotations
• Support brand standards through the training and assessment of the Team
• Manage the kitchen brigade effectively to ensure a well-organized, motivated Team
• Control costs without compromising standards, improving gross profit margins and other departmental and financial targets
• Assist other departments wherever necessary and maintain good working relationships
• Be environmentally aware

   What are we looking for?

• Previous experience as a Sous Chef
• Excellent planning and organizing skills
• Passion for producing high quality food
• Ability multi-task and meet deadlines
• Strong supervisory skills
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook

ELIGIBILITY

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

10.Guest Service Agent

England, United Kingdom 

Salary: £12.47 per hour + Service Charge (30 Hours a week)

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

 You will join our Food and Beverage & Reception Team.

You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

11.Pastry Junior Sous Chef

London, England, United Kingdom

Salary: £16.23 an hour + Service charge (39 Hours a Week)

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career 
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover

 What will I be doing?

A Pastry Junior Sous Chef will lead alongside the Executive Pastry chef the brigade to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure all food preparation meets standards for the Full Afternoon Tea/Restaurant & Private Events
• Daily Briefing for all relevant menus
• Liaise with the Executive Pastry Chef to create new pastry menus 
• Assist in positive outcomes from guest queries in a timely and efficient manner
• Assist other departments wherever necessary and maintain good working relationships
• Assist & lead the Pastry team in the training of all staff in compliance of company procedures

 What are we looking for?

A Pastry Junior Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 2 years of previous experience as a Pastry Chef de Partie
• Strong team leader, passionate & Creative
• NVQ Level 2/3
• Achieved Basic Food Hygiene Certificate
• Ability to work under pressure
• Ability to work on own or in teams

12.Night Manager

London, England, United Kingdom

A WORLD OF REWARDS

• Annual Salary of £34,427.72
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmer

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking(depending on availability)
• Guest Experience Dayafter successfully passing probation
• Modern and inclusiveTeam Member’s areas

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

13.Senior Technical Analyst

England, United Kingdom 

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
•    Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
•    Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
•    Paid parental leave for eligible Team Members, including partners and adoptive parents
•    Mental health resources including free counseling through our Employee Assistance Program
•    Paid Time Off (PTO)
•    Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:
•    Support production environments for Opera legacy and Opera Cloud PMS, including migration initiative to move from legacy to Cloud.
•    Work with cross-functional teams to collaborate with support, software engineers, solution architects, product teams and stakeholders
•    Identify the gaps between requirements and implemented solutions and mitigate them with other stakeholders.
•    Guide property stakeholders on standard operating procedures and provide subject matter expertise on PMS functionality and workflows.
•    Communicate risks, issues, and status updates to business and technology stakeholders.
•    Provide technical leadership to the vendor team, mentor junior analysts, review implemented features and ensure that best practices are followed.  
•    Create and maintain business facing documentation including release notes, job aids, and best practice guides. 
•    Manage communication of system standards, enhancements, and updates to internal and external teams using established communication channels and tools. 
•    Collaborate with stakeholders to gather enhancement requirements and produce clear use cases using Jira and Confluence.

How you will collaborate with others:
•    Be an engaged member of a Software Engineering team working closely with property and software engineering team members daily and identify their needs and document effectively.
•    Work with external vendor to deliver enhancements and fixes on the PMS system in a timely manner.
•    Use a customer-centric approach, with the ability to influence, create and manage business and technology processes.
•    Support triage of production issues, assess priority, and escalate to the appropriate teams when necessary.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:
•    Professional work experience in Technology or related field
•    Experience in Technical Analyst role with Opera or Opera Cloud Property Management Systems.
•    Experience writing requirements and use cases.
•    Experience in hotel operations and/or Property Management Systems.
•    This is a hybrid role and would require in office/hybrid in Watford UK
•    Travel up to 20%
•    Fluency in English

It would be useful if you have:
•    Bachelor’s Degree, or Associate’s Degree plus Technology related experience, 
•    Experience with Oracle Opera PMS solutions
•    Experience working with Jira, Confluence, Microsoft PowerPoint, and Excel.
•    Additional language skills (Spanish preferred).
•    Good understanding of data monitoring tools, including Splunk & Datadog.

14.Casual Guest Service Agent

England, United Kingdom

Hourly Rate of £12.27 per hour

A WORLD OF REWARDS

• Opportunity to work additional hours when you can
• Free and healthy meals when on duty
• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost. 
• Free Parking (subject to availability)
• Modern and inclusive Team Member’s areas

You will join the team in the Restaurant department. 

You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will be serving food and drinks demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

15.Casual Conference and Banqueting Assistant

England, United Kingdom 

Hourly Rate of £12.71  per hour

A WORLD OF REWARDS

• Opportunity to work additional hours when you can
• Free and healthy meals when on duty
• Free Parking (subject to availability)
• Modern and inclusive Team Member’s areas

You will join the Conference and Banqueting team,

You enjoy setting up and facilitate the running of banquets and event. You will have perfect knowledge of all rooms set ups, serve refreshments and keep all areas clean and hazard free.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

16.Bar Supervisor

London, England, United Kingdom 

A WORLD OF REWARDS

• Hourly Rate of £13.88 plus service charge
• Free, healthy and high quality meals when on duty
• Grow your Career Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

You will join our team in the Bar.

You enjoy leading your team of Bartenders and Bar Waiters, ensuring a smooth and efficient service behind the bar and on the floor. You will be dealing with all Bar enquiries, resolving complaints and challenges as they arise whilst creating memorable experiences for our guests and colleagues.

Are you a natural leader, friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

17.Painter and Decorator

Birmingham, England, United Kingdom

Salary offered between £12.27 and £13.75, based on skills and experience.

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

A Painter & Decorator will be responsible for the painting and polishing work of Guest rooms, public areas, and other areas within the hotel.

What will I be doing?

 

As a Painter & Decorator, you will support the Engineering Department to improve the conditions of the hotel through the painting and polishing of all hotel areas. Specifically, a Painter & Decorator will perform the following tasks to the highest standards:

• Prepare, paint, and polish work in the hotel rooms and public areas
• Complete any decorating schedule on time and to the required standard
• Ensure the safe storage of all paints and solvents
• Maintain all tools, equipment, and working areas in proper condition
• Follow all Health and Safety rules within the Department and the hotel
• Demonstrate exceptional customer service when interacting with Guests

18.Casual Conference and Event Assistant

London, England, United Kingdom

Hourly Rate of £12.71 per hour plus service charge

A WORLD OF REWARDS

We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost.

Opportunity to work additional hours when you can

Free and healthy meals when on duty

Free Parking (subject to availability)

Modern and inclusive Team Member’s areas

You will join the Conference and Banqueting team,

You enjoy setting up and facilitate the running of banquets and event. You will have perfect knowledge of all rooms set ups, serve refreshments and keep all areas clean and hazard free.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

19.Chef

London, England, United Kingdom

Salary £13.39 an hour + Service Charge (39 Hours a week)

A WORLD OF REWARDS

• Smart uniform providedandlaundered
• Freeand healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programme

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusiveTeam Member’s areas

What will I be doing?

A Commis Chef will supervise and ensure high levels of food preparation to deliver an excellent service to team members.

 Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure all food preparation meets our required standards
• Prepare and present high quality food
• Keep all working areas clean and tidy and ensure no cross contamination
• Prepare all mise-en-place for all relevant menus
• Ensure foods  are of a good quality and stored correctly
• Assist other departments wherever necessary and maintain good working relationships
• Assist Head Chef/Sous Chef & Chef de partie in the training of all staff in compliance of company procedures
• Report maintenance, hygiene and hazard issues
• Comply with hotel security, fire regulations and all health and safety and food safety legislation

20.Maintenance Assistant

Northampton, England, United Kingdom

A WORLD OF REWARDS

• Competitve Salary
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programme

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Discount of £5 on Taxi fare between 11pm and 6am
• Guest Experience Day after successfully passing probation
• Free Gym membership for you 
• Modern and inclusive Team Member’s areas

Maintenance Assistant is responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent Guest and Member experience.

What will I be doing?

As a Maintenance Assistant, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent Guest and Member experience. A Maintenance Assistant will also be required to follow all company statutory and legal regulatory requirements during repairs. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Implement company statutory and legal requirements including fire, health and safety, hygiene, electricity at work, and all local by-laws
• Respond to all enquiries promptly
• Carry out maintenance repair work and ensure the appropriate PPE is worn during all repairs
• Maintain the green areas and car parks when applicable
• Follow planned preventative maintenance programmes
• Ensure good relationships with internal and external customers and contractors
• Ensure energy conservation initiatives are implemented
• Follow C.O.S.H.H regulations, in particular the storage of hazardous substances
• Attend additional training suitable to the role

What are we looking for?

A Maintenance Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous maintenance experience including electrical, plumbing or painting and decorating
• Relevant qualifications for the role.