At our hotel , we are guided by strong values that reflect the culture of the our family and we promote the uniqueness of our destinations thanks to the personality of our employees. We are always looking for quality and we are committed to giving unforgettable experiences to our guests. If you want to grow in an environment that promotes excellence, quality, and collaboration, this is the right opportunity for you!
Who are we?
Our hotel is a luxury hotel company, founded by Sir Rocco Forte and his sister Olga Polizzi in 1996, which aims to offer unique and personalized experiences in iconic European locations such as Rome, Florence, Sicily, Puglia, the United Kingdom, Germany and Belgium.
Our Resort covers an area of 230 hectares and stretches along almost two kilometers of private Mediterranean coastline. It offers three Kyle Phillips-designed golf courses, a 60-meter infinity pool, six clay tennis courts, a premium spa, four restaurants, five bars and much more. It is a place where your own room seems to be delicately embedded in the panorama. A place where you can discover a new sense of space while enjoying endless views of the azure waters of the Mediterranean from your private terrace.
Maintenance Technician
What will you do?
As a Maintenance Technician, you will be responsible for the maintenance of the structure and the equipment and systems whose status must be constantly monitored to ensure their operation. Alongside professionals of excellence, you will have tasks such as:
• Carrying out ordinary and extraordinary maintenance of systems and equipment with a particular focus on electrical systems.
• Carry out interventions giving priority to the requests of guests in the house and on arrival in compliance with the Rocco Forte Hotels service standards.
• Regularly inspect equipment and systems to ensure that safety and maintenance standards are met.
• Comply with occupational health and safety legislation and ensure compliance with them.
• Manage and maintain all equipment and machinery in good condition.
• Check and repair the electrical systems of rooms and common areas.
• Performs daily checks of the systems.
• Report any anomalies, damage, or any unusual events.
What do we offer you?
• Unique growth opportunities: we offer career paths designed around your ambitions, with the possibility of specializing or growing.
• Continuous and role- and department-specific training and development activities (hard and soft skills).
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Fixed-term contract 6 months.
What requirements are we looking for?
• Professional experience in the same role;
• Collaboration;
• Good knowledge of general botany and related machinery;
• Written and oral communication skills.
Department –Maintenance
Employment type- Full-time
Division- Rooms Division
Contract type -Temporary
Dishwasher
What will you do?
As a dishwasher, you will be responsible for washing and cleaning the kitchen and the department’s tools. Alongside excellent professionals, you will carry out tasks such as:
• Washing dishes, glasses, pots and pans, dining room and kitchen equipment;
• Cleaning of the kitchen and staff canteen;
• Take care of the stocks of products necessary for cleaning the kitchen and separate the garbage;
• Compliance with health regulations and use of chemicals for sanitation.
What do we offer you?
• Unique growth opportunities: we offer career paths designed around your ambitions, with the possibility of specializing or growing.
• Continuous and role- and department-specific training and development activities (hard and soft skills).
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Initial contract as an extra (24 hours per week).
What requirements are we looking for?
• Knowledge of various working methods, equipment and processes;
• Familiarity with the various tools and products of the trade;
• Constant search for personal development.
Night Manager
As a valued part of the Forte family, you will:
- Be responsible for smooth running of the Front of House operations overnight
- Be the first point of contact for our guests during the night shift with the highest level of customer service
- Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure
- Complete the night audit procedures, ensuring accuracy of reports for handover
- Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel
- Proven experience in a front office supervisory role, preferably in a luxury hotel environment, is preferable, but not essential
- Ability to work nights and weekends
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards
- Strong instincts when it comes to anticipating the guests’ needs
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
- Strong knowledge of hotel systems
- Ability to remain calm and decisive under pressure
- Leadership skills to lead the night team and keep them motivated
Why work for us
Being part of our Hotels means engaging in a career where passion and dedication are recognized and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
- Discretionary service charge
£35,200 expected package (includes base salary plus qualified estimate of service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Department –Front Office
Employment- type Full-time
Division- Rooms Division
Beach Club Receptionist.
What will you do?
As a Beach Club Receptionist, you will take care of welcoming guests on the beach, accompanying them to their workstation and presenting the services offered, remaining available for any useful need to make their experience unforgettable. Alongside professionals of excellence, you will be responsible for:
• Welcoming Guests upon their arrival at the beach, checking in presenting the structure and services offered and accompanying the Beach Attendant to the assigned workstation, always in compliance with Rocco Forte Hotels standards and procedures;
• Manage reservations for beach services, telephone communication and email correspondence;
• Assistance in requesting information and any needs from Guests;
• Take care of the collaboration relationship with the Front Office of Masseria Torre Maizza for issues related to Guests staying at the hotel;
• Collaborate with the rest of the Beach Team (e.g. to share information on Guests, useful for the service);
• Present the Masseria Torre Maizza and its services to external guests.
What do we offer you?
• Unique growth opportunities: we offer career paths designed around your ambitions, with the possibility of specializing or growing.
• Continuous and role- and department-specific training and development activities (hard and soft skills).
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Permanent contract.
What requirements are we looking for?
• Previous experience in a reception role is preferred;
• Knowledge of the Italian language; intermediate level of English;
• Basic computer skills (management of emails and Office applications);
• Attention to detail;
• Flexibility.
What is our selection process?
At our Hotels, we focus on transparency: after an initial contact by phone or email, an individual interview will follow either with an HR manager or with the Department Manager and finally we will organize a final interview to assess your technical skills. We’ll provide you with clear feedback, no matter the outcome.
Rocco Forte Hotels is an Equal Opportunity Employer and this announcement guarantees equal opportunities. By sending their CVS, candidates authorize Rocco Forte Hotels to process their data in accordance with current legislation (Legislative Decree 196/03).
Department –Front Office
Employment type-Full-time
Division -Food & Beverage
Contract type -temporary.
Back Office Coordinator.
What will you do?
As a Back Office Coordinator, you will support the booking processes by managing, verifying and recording in the PMS all electronic bookings, Tour Operator and OTA extranet bookings, as well as same-day booking requests. Alongside excellent professionals, you will be responsible for:
• Downloading the logs daily and verifying that all bookings have been integrated into the PMS system, making all the necessary changes.
• Manage Booking.com and Expedia bookings by downloading them from their respective extranets and making any necessary changes in the PMS. Handle email correspondence with them.
• Enter GTA/TUI reservations into the PMS system.
• Data entry into the PMS system in the appropriate format.
• Management of Guest correspondence for concierge services, offering and organizing on-site activities (restaurant reservations, private tours, car rental, transfers, tickets to museums and theaters, etc.) and presentation of interesting tourist activities, local and cultural events, as well as shopping experiences.
• Provide information about hotel services: restaurants, bars, spa, special room services, babysitting, etc.
• Collaborate closely with the reception team and the Italian Central Reservations Office, providing assistance where necessary.
What do we offer you?
• Unique growth opportunities: we offer career paths designed around your ambitions, with the possibility of specializing or growing.
• Continuous and role- and department-specific training and development activities (hard and soft skills).
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Permanent contract.
What requirements are we looking for?
• • Previous experience in Reservations, Reception or Sales at a luxury hotel is strongly preferred.
• Excellent knowledge of English and Italian (reading, writing and speaking). Knowledge of a third European language will be an advantage.
• Excellent knowledge of the Microsoft Office package (Outlook, Word, Excel). Knowledge of the Protel PMS system will be considered a plus.
• Excellent communication and organizational skills, as well as the ability to manage multiple tasks at the same time and to work efficiently in a dynamic service environment.
• Flexibility to work shifts, weekends and holidays is essential.
What is our selection process?
At our, we focus on transparency: after an initial contact by phone or email, an individual interview will follow either with an HR manager or with the Department Manager and finally we will organize a final interview to assess your technical skills. We’ll provide you with clear feedback, no matter the outcome.
Our Hotel is an Equal Opportunity Employer and this announcement guarantees equal opportunities. By sending their CVS, candidates authorize Rocco Forte Hotels to process their data in accordance with current legislation (Legislative Decree 196/03).
Department-Concierge
Employment type-Full-time
Division-Rooms Division
Contract type-Temporary
Maintenance Supervisor.
What will you do?
As Maintenance Supervisors, you will be the reference figure for the Maintenance Team, responsible for the optimal state of safety, operation and decorum of the Resort’s internal and external facilities. Alongside excellent professionals, you will be responsible for:
• Supervising the ordinary and extraordinary maintenance of the resort, performing and/or supervising the execution of interventions giving priority to activities that are aimed at the customer (e.g. maintenance in incoming or occupied rooms), those that ensure the safety of the resort and interventions to guarantee customer service.
• Regularly inspect the interior and exterior of the hotel to ensure that safety and maintenance standards are met; draw up preventive maintenance plans.
• Comply with occupational health and safety legislation (including H&S and fire prevention) and ensure that the resort is in line with them. Make sure that your team works in compliance with the aforementioned laws and has the appropriate safety devices available.
• Organize and execute regular maintenance and inspection plans to verify the proper functioning, safety, effectiveness and reliability of the resort’s systems, facilities and equipment.
• Promote and organize opportunities for skills development and technical updating of maintenance and gardening workers through training and coaching.
• Take care of all the equipment and machinery supplied to the maintenance department.
What do we offer you?
• Unique growth opportunities: we offer career paths designed around your ambitions, with the possibility of specializing or growing.
• Continuous and role- and department-specific training and development activities (hard and soft skills).
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Permanent contract.
What requirements are we looking for?
• Professional experience in the same role;
• Organizational skills, time management;
• Collaboration and team management;
• Good knowledge of general botany and related machinery;
• Knowledge of the English language at an intermediate level;
• Written and oral communication skills.
Department-Maintenance
Employment typeFull-time
Division-Rooms Division
Contract type-Permanent
Shop Manager
What will you do?
As Shop Manager, you will be responsible for the operational, strategic and commercial management of the six boutiques of the Resort (clothing, perfumery, costume jewelry, fashion accessories), ensuring high standards of service, image care, sales performance and brand selection, ensuring a shopping experience consistent with the luxury positioning of the structure. Alongside excellent professionals, you will be responsible for:
• Supervising the daily operations of the 6 boutiques, ensuring order, quality of service and compliance with brand standards.
• Coordinate and guide 2 Boutique Coordinators, monitoring their performance, objectives and professional growth.
• Manage shift planning, organization of activities and coverage of departments.
• Analyze market trends and guest behavior to identify business opportunities.
• Propose and implement new brands and collections in line with the trends and the target of the resort.
• Collaborate with the purchasing department and suppliers for the management of the items selected during sampling.
• Develop pricing strategies, promotions and cross-selling also creating experiential activities for resort guests.
• Ensuring a personalized, attentive and oriented service to the resort’s international clientele.
• Personally follow VIP guests and build customer loyalty.
• Monitor sales KPIS, conversion rate, average receipt and product performance.
What do we offer you?
• Unique growth opportunities: we offer career paths designed on your ambitions, with the possibility of specializing or growing.
• Continuous training and development activities (hard and soft skills) specific to role and department.
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Fixed-term contract (12 months).
What requirements are we looking for?
• Experience in luxury resorts or boutique hotels preferred.
• Consolidated retail experience (fashion, perfumery, luxury or lifestyle).
• Excellent skills in Visual Merchandising.
• KIP analysis and stock management skills.
• Ability to select and introduce new brands according to trends and targets.
• Experience in team coordination.
• Fluent knowledge of English; other languages are appreciated.
Department -Pro shop / Retail
Employment type -Full-time
Division -Retail
Contract type-Temporary
Front Office Night Supervisor.
As a valued part of the Forte family, you will:
- Work alongside the Night Manager and be responsible for the other Night Team Members
- Help to ensure the seamless running of the overnight Front Office
- Be the first point of contact for our guests during the night shift with the highest level of customer service
- Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure
- Complete the night audit procedures, ensuring accuracy of reports for handover
- Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel
- Proven experience in a front office supervisory role, preferably in a luxury hotel environment, is preferable, but not essential
- Ability to work nights and weekends
- This role is from 20:00 to 20:00 but may vary.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- High personal and professional standards
- Strong instincts when it comes to anticipating the guests’ needs
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
- Strong knowledge of hotel systems
- Ability to remain calm and decisive under pressure
Departmen- tFront Office
Employment type-Full-time
Division-Rooms Division
Guest Service Agent
What will you do?
As a Guest Service Agent, you will be the main point of reference for our House Guests: your goal will be to establish a personalized and empathetic relationship with them, in order to offer an impeccable and unique experience, anticipating their every need. Alongside excellent professionals, you will be responsible for:
• Carrying out all the operations of the House, in accordance with company policies and procedures, always maintaining high standards: check-in, check-out, billing, escorting Guests in the apartments, providing information.
• Responsible for ensuring that each Guest receives a friendly and efficient welcome on arrival and departure.
• Establish and maintain a personal and professional relationship with the Guests, becoming their point of reference.
• Manage all Guest requests and be proactive in selling relevant services.
• Manage deposits, invoicing of Guests and be responsible for related accounting activities.
• To be updated on events in the city in order to share this information with Guests.
What do we offer you?
• Unique growth opportunities: we offer career paths designed on your ambitions, with the possibility of specializing or growing.
• Continuous training and development activities (hard and soft skills) specific to role and department.
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Initial 6-month fixed-term contract.
What requirements are we looking for?
• Knowledge of hotel management software (e.g. Opera).
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher).
• Excellent knowledge of English and Italian. Knowledge of a third language is preferred.
• Professional experience in a similar role.