Why working with us

Being part of our Hotels means engaging in a career where passion and dedication are recognized and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

Incentive bonus scheme
Salary exchange pension
Private medical
Discounted rates across our collection of iconic hotels
50% discount on food and beverage
25% discount on Spa Treatments
20% discount on Health Spa products
Employee Assistance Programme
Meals on duty
Social activities and events
Learning and development opportunities
Recognition programs
Annual awards

Senior Accountant

What will you do?
As a Senior Accountant, you will be responsible for complying with all accounting policies and procedures. You will be responsible for the day-to-day management of the department and all related accounting functions. Alongside excellent professionals, you will be responsible for:
• Managing and supervising general accounting, as well as receivables, payroll, revenue review, cash, inventory, purchasing and cost control;
• Assist the Financial Controller in all accounting operations: month-end closing process, reconciliation, month-end closing process, month-end closing process, budgeting, forecasting, investments, etc.;
• Implement and maintain local accounting policies as required by local and federal regulations and in accordance with our procedures;
• Perform financial analysis and reporting for the Resort’s Financial Controller;
• Carry out month-end accounting activities such as reconciliations and accounting postings;
• Coordinate with the Finance team to complete assigned accounting tasks within the deadlines;
• Evaluate accounting systems and provide recommendations to the IT team for performance improvement;
• Analyze financial discrepancies and suggest effective solutions;
• Monitor expenses, analyze revenues, determine budget changes and report them to staff;
• Respond promptly to requests for accounting information;
• Provide support to Finance and Purchasing Teams, if necessary;
• Collaborate in the drafting of the budget and in the management of expenses for the assigned accounts;
• Collaborate in auditing activities by providing the necessary information and preparing the required documentation;
• Monitor and record financial transactions in accordance with company policies and regulations;.

What do we offer you?
• Unique growth opportunities: we offer career paths designed around your ambitions, with the possibility of specializing or growing.
• Continuous and role- and department-specific training and development activities (hard and soft skills).
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Initial permanent contract.

What requirements are we looking for?
• Excellent knowledge of Italian and English, both written and spoken;
• Previous experience of at least 3 years in the same role;
• A degree in business administration or hotel management is preferred;
• Proven training experience through specialization courses, conferences/workshops preferred;
• Knowledge of management accounting software;
• Knowledge of the Microsoft Office package (Excel). Preferably knowledge of Navision BC, Opera Cloud and online purchase order software.

Department-Finance

Employment type-Full-time

Division-Admin & General

Contract type-Permanent

Bar Supervisor

What will you do?
As a Bar Supervisor, you will be responsible for overseeing the Bar’s operations and managing stock, serving Guests, placing orders, and ensuring the quality of the products. Alongside professionals of excellence, you will be responsible for:
• Providing friendly, attentive and timely service to create an exceptional experience for all our Guests.
• Ensure compliance with policies and procedures with the highest standards of service.
• Ensure the proper functioning of all bar operations according to the standards and procedures of our Hotels.
• Comply with national health and safety regulations.
• Maintain a professional relationship with Guests and colleagues.
• Anticipate the needs of guests and manage complaints.
• Monitor stock levels.

What requirements are we looking for?
• Excellent knowledge of Italian and English. Knowledge of French as a third language is preferred;
• Solid professional experience in a similar role in hotels and/or luxury bars at an international level;
• Professional Bartender certification;
• Sommelier certification is preferred;
• Demonstration of constant professional updating through specialization courses, conferences/workshops;
• Ability to use software for the management of the Food & Beverage sector – Familiarity with the Microsoft Office package.

Department -Bar

Employment type-Full-time

Division-Food & Beverage

Contract type-Permanent

Waiter

What will you do?
As a Commis de Rang, you will assist the Chef de Rang during the execution of the service to the rank and in the preparation of the room. Alongside professionals of excellence, you will be responsible for:
• Supporting the Chef de Rang in the provision of service in the dining room, bringing the dishes from the kitchen to the table, taking care of the mise en place of the tables and clearing, according to the procedures and standards of service;
• Take care of the cleanliness and decorum of the restaurant;
• Take care of the cleanliness and decorum of the back office areas of the restaurant;
• Interact with the Guest, establishing a personalized relationship.

What requirements are we looking for?
• Fluent Italian
• Basic English level;
• A diploma in professional education in tourism services is preferable;
• Valid HACCP certification;
• Passion for service and ambition to grow professionally;
• Flexibility.

Department=RestaurantLocationsThe Carlton, Milan, Ital

Employment type-Full-time

Division-Food & Beverage

Contract type-Temporary

Meetings and Events – Waiter / Waitress

our key responsibilities

Our Hotel is seeking a Waiter/Waitress to join our Meetings and Events Operations team. You will help deliver outstanding service at events, from weddings and dinners to conferences and cocktail parties, ensuring every detail meets our guests’ high expectations. With a passion for service excellence, you’ll assist the management team in providing seamless, high-quality service in a fast-paced, luxury environment. Well-presented and confident, you will create a lasting impression and contribute to an unforgettable guest experience, becoming an integral part of the our family.

As a valued part of the Forte family, you will:

Tailor your approach to achieve high-quality results and exceed expectations.
Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:

A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
Enthusiasm and a strong work ethic.
The ability to work in a fast-paced environment & handling multiple tasks.
The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
Independence while collaborating effectively within teams and across departments.
A commitment to maintaining high standards of hygiene, health, and safety.

Department-Conference & Banqueting

Role-F&B Assistant

Employment type-Casual

Division-Food & Beverage

Guest Experience Agent

What will you do?
As a Guest Experience Agent, you will be responsible for ensuring the smooth performance of all the duties of the Suite Assistant, creating an efficient operation of the department, achieving maximum Guest satisfaction and meeting the required service standards in accordance with the Resort’s policies, procedures and objectives. Specifically, you will be responsible for:
• Assisting Suite guests smoothly and efficiently and giving a warm welcome to all VIP guests accessing the Suites, offering assistance where needed.
• Liaison between the Front of the House and the Back of House for all matters related to guests:
– Check-in and/or check-out
– Laundry and housekeeping
– Concierge and activities
– Restaurant, golf and spa
reservations- Room service and private dining

• Maximize sales (upselling) and guest satisfaction, adhering to the required service standards in accordance with the Resort’s policies, procedures and objectives.
• To be the main point of reference for all VIP guests of the Suites, from arrival to departure.
• Promptly check every day the presence of all guests of the Suites arriving, departing and inside the structure.
• Make sure that toiletries are available and replenished daily and that the cleaning service, both day and evening, is not intrusive and is always carried out at a time convenient for the guest.
• Make sure that the General Manager or Hotel Manager prepares a personalized welcome letter for each VIP repeater guest.
• Maintain and constantly update the guest profile in collaboration with the Front Desk and Guest Relations departments (transmitting relevant information).
• Contacting or meeting guests daily and repeatedly to ensure that all their requests are met and exceeded quickly.
• Check the condition and presentation of each Suite before the guest’s arrival. Carry out regular check-ups during your stay.
• Ensure that all arriving VIP guests are greeted by a Senior Manager, that room preparation is carried out according to the guest’s requests, or that adjustments are required in preparation for the night. Also ensure that luggage is arranged quickly, that the unpacking service (if required) is carried out promptly and that all relevant information about the Resort is provided to the guest (including the reservation for dinner for the same evening).
• Ensure that all special guest requests are recorded and shared with relevant departments.
• Effectively manage and escalate any issues or complaints from Resort guests to the Guest Relations Manager, Front Office Manager, Director of Guest Experience and keep Management informed.
• Be able to handle basic requests related to F&B services in the Suites.
• Ensure that all incoming and outgoing messages, WhatsApp and e-mail from Suite guests are handled correctly and promptly.
• Ensure that guest history is always up-to-date and that all data is entered correctly according to established Opera/PMS standards.

What requirements are we looking for?
• Professional experience in a similar role;
• Knowledge of the English language at least at an intermediate level (B2);
• Valid HACCP certification;
• Passion for service and ambition for professional growth;
• Attention to detail.

Revenue Director

As a valued part of the our family, you will:

Lead an outstanding team by setting high standards, provide guidance and development opportunities in order to achieve consistently high levels of service
Develop and implement revenue management strategies to optimise RevPAR, ADR, and occupancy
Provide revenue management expertise and leadership to the hotel’s General Manager, Sales, Marketing, & Reservation leaders
Monitor daily booking pace, pick-up trends, and market demand to adjust pricing and inventory accordingly
Conduct competitive market analysis and benchmarking to maintain a strong market position.
Manage rate distribution across OTAs, GDS, brand websites, and direct booking channels.
Monitor channel performance and optimise distribution mix
Produce accurate revenue forecasts (daily, weekly, monthly, and annual)
Compile the annual Rooms budget to ensure relevant growth year on year
Collaborate with all relevant rooms generating departments specifically reservations, sales and front office to align pricing strategies with sales initiatives
Analyse group and corporate business opportunities to determine optimal pricing and availability
Prepare revenue reports and present insights and recommendations to senior management.
Ensure correct configuration of rates, packages across Opera and other distribution channels
Update market knowledge and align strategies and approaches accordingly
Explore opportunities that drive profit, create value for guests, and work with the Executive Team and Heads of Department to drive the business forward
Seek opportunities to learn and to develop others, driving performance of the department and the hotel
Be knowledgeable of our markets, competitors and business model
Ensure the department consistently delivers service standards
Working in innovative ways to maintain a competitive edge and keep the company moving forward

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

High personal and professional standards
Clear leadership, ability to inspire others and positively embrace change
Ability to see the whole picture, see relationships and draw broad coherent frameworks
Excellent technical ability, skills and knowledge
Forward thinking, analytical and collaborative
Strong excel and revenue management systems expertise
Excellent communication skills with colleagues, guests and management team
Thorough practical knowledge of global service standards, the department, individual roles and responsibilities
Confidence to lead, encourage, motivate and guide the team to exceed expectations
Previous experience in revenue management systems is essential and knowledge of Opera, IDeaS, Lighthouse, Fairmas, CoStar, Hotel IQ, RNA, Sabre/Synxis are desirable
Previous experience in a luxury five star environment is desirable

Department-Sales & Marketing

Employment type-Full-time

Division-Admin & General

Spa Receptionist

As a valued part of the our family, you will:

Welcome hotel guests and spa visitors with a professional, luxury-focused approach
Be the first contact and provide a flawless welcome to our discerning guests
Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience
Oversee daily spa reception operations, including opening and closing procedures
Handle guest feedback, concerns and service recovery with discretion and professionalism
Maintain immaculate reception and retail displays in line with hotel brand standards
Act naturally in all your communications
Be the friendly, confident face behind our spa reception desk
Offer our guests a warm, intuitive, and personalised greeting
Be knowledgeable of the hotel and our products
Ensure compliance with hotel policies, procedures, and safety standards
Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products
Ensure spa areas are maintained, tidied and presentable at all times
Work closely with all departments to create a seamless and unique experience for our guests

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

High personal and professional standards
Excellent communication skills with colleagues and guests
Good practical knowledge of the role and product
Enthusiasm for learning and personal growth
A passion for delivering service excellence
Genuine pride in their work
Team spirit and trustworthiness
Positive and professional demeanor in all interactions
Exceptional presentation skills
Teamwork to ensure seamless service

Expected Package £29,000 gross per annul (Salary £24-25k plus discretionary service charge)

Department-Spa

Employment type-Full-time

Division-Spa & Wellness

Event Planner

As a valued part of the our family, you will:

Plan and organise events from the initial enquiry to execution, bringing them to life from private celebrations to corporate gatherings
Manage all incoming business for meetings and events, ensuring a seamless and exceptional experience for every guest.
Maximise all enquiries and bookings by converting them into revenue opportunities.
Communicate and liaise with relevant teams to ensure a flawless execution of the events
Collaborate with all departments across the hotel to enhance service delivery for our discerning guests
Maintain accurate records of bookings, contacts, and guest preferences to ensure smooth operations

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

Experience and detail-oriented event planning to curate exceptional experiences
Interest in maintaining up-to-date knowledge of industry trends or emerging themes to
Highly organised and detail-driven, with a natural ability to juggle multiple projects
Excellent communication skills with the ability to identify and resolve problems effectively
Commercially aware, with a keen eye for opportunities to enhance guest experience
Calm under pressure, able to adapt and deliver high standards in a fast-paced environment

Department-Sales & Marketing

Employment type-Fulltime

Division-Food & Beverage

Internship Sports Department

What will you do?
You will be part of the Sport Team and you will be responsible for supporting the Sports Manager in sports activities and the fitness area, ensuring the safety and well-being of our Guests, following company standards to offer an excellent service. Specifically, you will have tasks such as:
• Supporting the Sport Manager in the delivery of courses and activities in the Sport & Fitness department;
• Supporting and possibly conducting sports activities when required and ensuring the safety and well-being of Guests at all times;
• Quickly handle Guest queries;
• Maintain all sports equipment.

What do we offer you?
• Continuous and role- and department-specific training and development activities (hard and soft skills).
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• Meals in the canteen.
• Placement in a 6-month extracurricular internship.

What requirements are we looking for?
• Fluent in Italian; B1 English;
• Good knowledge of the Office package

Human Resources Trainee (m/f/d) as an Internship from August 2026 | Mandatory internship.

Are you looking for an exciting mandatory internship as part of your studies or training at a hotel management school?

Would you like to gain your first experience in the field of human resources and support our HR department?

Then become part of our HR team as a Human Resources Trainee (m/f/d)

The position

Contact person for our employees, trainees, temporary staff and interns
Support of our HR department in all administrative tasks
Internal communication with all departments
Design of various notices, newsletters and information letters for our employees
Answering phone calls and handling emails
Preparation and implementation of the check-in and check-out processes of the employees as well as the creation of personnel files
Support in the planning, preparation and implementation of various employee events
Insights into all areas of responsibility of the HR department

What you can expect from us

A varied and exciting internship with a motivated and committed team
On request, a low-cost staff apartment near the hotel for a limited period of time
A varied and exciting workplace with a motivated and committed team
Participation in our induction training as well as structured induction within the department
In-house experience at the beginning of your job
Individual training opportunities via the Rocco Forte training platform “Be Forte”
Personal and professional development and transfer opportunities within the Rocco Forte Group
Various F&B and spa discounts as well as discounted accommodation rates in the Rocco Forte hotels and the possibility of staff purchasing
Attractive benefits and the establishment of a network through the FairJobHotels and Leading Hotels of the World
Varied offer in our staff restaurant
Cleaning of work clothes
Diverse employee events, company health management, regular offer of health days and participation in sporting events
Reward payment by recruiting new team members
Many other discounts at local partner companies

What we expect from you

Mandatory internship as part of an apprenticeship at a hotel management school or a corresponding course of study
Ideally, initial experience in the hotel/catering industry or specialist knowledge in the field of human resources
Passion for the hotel industry
Warm and open-minded attitude towards our employees
High quality standards for your own work results
Flexibility and enjoyment of challenges
Fluent in German and very good English skills
Knowledge of the use of common MS Office programs

Department-Human Resources

Employment type-Internship / Apprenticeship

Division-Admin & General

Bar Supervisor.

Your key responsibilities

Our hotel is seeking a Bar Supervisor to join our Donovan Bar with a strong knowledge of wine, spirits, and cocktails, and experience in a high-quality hospitality environment. You will work closely with the Bar Operations Manager to deliver exceptional service and exceed guest expectations. As a confident communicator and team player, you will contribute to a positive atmosphere and be supported in developing your skills as a drinks specialist, with opportunities for both professional and personal growth.

As a valued part of the Forte family, you will:

Tailor your approach to achieve high-quality results and exceed expectations.
Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated individual who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
Enthusiasm and a strong work ethic.
The ability to work in a fast-paced environment & handling multiple tasks.
The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
Independence while collaborating effectively within teams and across departments.
A commitment to maintaining high standards of hygiene, health, and safety.

Department-The Donovan Bar

Role-Bar Supervisor

Employment type-Full-time

Division-Food & Beverage

Finance Trainee (m/f/d) as an Internship from August 2026 | Mandatory internship.

The position

Active participation in hotel accounting and support of the entire finance team

Insights into the areas of accounting and controlling

Contact person for all departments of the hotel

Support with monthly closings

Insights into all areas of accounting

Takeover of various pr What you can expect from us

A varied and exciting workplace with a motivated and committed team
Participation in our induction training as well as structured induction within the department
In-house experience at the beginning of your job
Individual training opportunities via the Rocco Forte training platform “Be Forte”
Personal and professional development and transfer opportunities within the Rocco Forte Group
Various F&B and spa discounts as well as discounted accommodation rates in the Rocco Forte hotels and the possibility of staff purchasing
Attractive benefits and the establishment of a network through the FairJobHotels and Leading Hotels of the World
Varied offer in our staff restaurant
Cleaning of work clothes
Diverse employee events, company health management, regular offer of health days and participation in sporting events
Reward payment by recruiting new team members
Many other discounts at local partner companies

What we expect from you

Knowledge of the use of common MS Office programsojects

Mandatory internship as part of a course of study or training in the fields of hospitality, tourism, business administration or finance

Ideally, initial experience in the hotel/catering industry, e.g. through an internship or temporary work

Passion for the hotel industry

Warm and open-minded attitude towards our employees

Independent way of working and high quality standards for your own work results

Flexibility and enjoyment of challenges

Fluent in German and very good English skills

Cocktail Waiter / Waitress.

Your key responsibilities

As a team member, you will join our team of outstanding floor staff to deliver flawless service in a world-leading luxury hotel restaurant, assisting the bar management in meeting the high expectations of our discerning guests and diners. Eager to learn, you will be a confident and adaptable individual able to thrive in a high-pressured fine dining environment. You will be exceptionally well presented and capable of making a warm first impression on our guests while delivering discrete, sensitive standards of service.

Who we are looking for

Your ability to work in a timely manner, efficient manner, learn quickly and enthusiastically and adhere to our exceptional standards will define your success in the role. In turn, you will be given the support to develop your own skills and career with us and, ultimately, your insight, commitment and pride in your work will make you an integral part of the our family.

As a valued part of the Forte family, you will be:

Enthusiastic and hardworking with a keen eye for detail.
Ability to work in a fast-paced environment and handle multiple tasks at once.
Strong team player with a positive attitude and willingness to learn.
Experience in a similar role is preferred, but not essential.
Flexibility to work a variety of shifts, including evenings and weekends.
A genuine passion for working in hospitality and providing exceptional service.

Personal Assistant to the Chef Consultant.

Main responsibilities:
• Proactively manage Fulvio Pierangelini’s agenda and coordinate appointments;
• F&B Coordinator activities;
• Schedule appointments, determining the reason and expected duration, making sure you have all relevant information available;
• Carry out periodic checks to review current priorities and ensure the optimization of appointments.
• Constantly manage Fulvio Pierangelini’s e-mail, sharing them with those in charge and making sure that they are monitored until completion;
• Send urgent payment requests when necessary;
• Support in the drafting of menus and wine lists;
• Writing and classifying recipes;
• Assisting Fulvio Pierangelini in coordinating culinary events at his offices.

We offer:
• Permanent contract according to the C.C.N.L. Tourism Sector;
• Development and training activities with career opportunities;
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas and on “Irene Forte” products.
• Events to celebrate staff.

Skills required:
• Collaboration: Demonstrates a spirit of collaboration with colleagues and hotel departments.
• Personal effectiveness-communication: Adapt your style and interpersonal skills to achieve high-quality results.
• Personal development: Research opportunities to learn and to develop one’s skills.
• Results-oriented: Understands the impact of their performance on departmental, hotel, and company success.
• Technical skills and knowledge: Demonstrates and understands the technical characteristics and skills of his/her role.

We require:
• Previous experience in a personal assistant role, preferably gained in the hotel industry.
• Exceptional organizational skills, with the ability to prioritize in an often conflicting workload.
• Excellent administrative skills, with the ability to introduce and manage procedures in a dynamic and constantly changing environment.
• Excellent time management and self-organization skills, with the ability to work effectively on schedule.
• In-depth knowledge of Office Excel, Word and Power Point.
• Excellent knowledge of English, written and spoken.

To apply, send your CV with all the details including the authorization for the processing of data provided for by Italian law (Legislative Decree 196/03).

Department-Kitchen

Employment type-Full-time

Division-Admin & General

Contract type-Permanent

Maintenance technician.

What will you do?
As a Maintenance Technician, you will be responsible for the maintenance of the structure and the equipment and systems whose status must be constantly monitored to ensure their operation. Alongside professionals of excellence, you will have tasks such as:
• Carrying out ordinary and extraordinary maintenance of systems and equipment with a particular focus on electrical systems.
• Carry out interventions giving priority to the requests of guests in the house and on arrival in compliance with the our hotel service standards.
• Regularly inspect equipment and systems to ensure that safety and maintenance standards are met.
• Comply with occupational health and safety legislation and ensure compliance with them.
• Manage and maintain all equipment and machinery in good condition.
• Check and repair the electrical systems of rooms and common areas.
• Performs daily checks of the systems.
• Report any anomalies, damage, or any unusual events.

What requirements are we looking for?
• Professional experience in the same role;
• Collaboration;
• Good knowledge of general botany and related machinery;
• Written and oral communication skills.

Dishwasher.

What will you do?
As a dishwasher, you will be responsible for washing and cleaning the kitchen and the department’s tools. Alongside excellent professionals, you will carry out tasks such as:
• Washing dishes, glasses, pots and pans, dining room and kitchen equipment;
• Cleaning of the kitchen and staff canteen;
• Take care of the stocks of products necessary for cleaning the kitchen and separate the garbage;
• Compliance with health regulations and use of chemicals for sanitation.

What do we offer you?
• Unique growth opportunities: we offer career paths designed around your ambitions, with the possibility of specializing or growing.
• Continuous and role- and department-specific training and development activities (hard and soft skills).
• Possibility to stay at the company’s hotels at a reduced rate (€35 per night) upon reaching 6 working months. You will also be entitled to a 50% discount at the Company’s bars and restaurants and a 20% discount on wellness treatments at our Spas.
• Access to the BenefitHub portal, with discounts of up to 10% on goods of any kind.
• A tipping system based on the Discretionary Service Charge, distributed equally among all employees.
• Initial contract as an extra (24 hours per week).

What requirements are we looking for?
• Knowledge of various working methods, equipment and processes;
• Familiarity with the various tools and products of the trade;
• Constant search for personal development.

Night Manager.

As a valued part of our family, you will,

Be responsible for smooth running of the Front of House operations overnight
Be the first point of contact for our guests during the night shift with the highest level of customer service
Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure
Complete the night audit procedures, ensuring accuracy of reports for handover
Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel
Proven experience in a front office supervisory role, preferably in a luxury hotel environment, is preferable, but not essential
Ability to work nights and weekends

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

High personal and professional standards
Strong instincts when it comes to anticipating the guests’ needs
Excellent communication skills with colleagues and guests
Strong attention to detail and problem solving abilities
Team spirit and trustworthiness
Passion, commitment, and pride in your work
Strong knowledge of hotel systems
Ability to remain calm and decisive under pressure
Leadership skills to lead the night team and keep them motivated

Beach Club Receptionist.

What will you do?
As a Beach Club Receptionist, you will take care of welcoming guests on the beach, accompanying them to their workstation and presenting the services offered, remaining available for any useful need to make their experience unforgettable. Alongside professionals of excellence, you will be responsible for:
• Welcoming Guests upon their arrival at the beach, checking in presenting the structure and services offered and accompanying the Beach Attendant to the assigned workstation, always in compliance with our hotels standards and procedures;
• Manage reservations for beach services, telephone communication and email correspondence;
• Assistance in requesting information and any needs from Guests;
• Take care of the collaboration relationship with the Front Office of Masseria Torre Maizza for issues related to Guests staying at the hotel;
• Collaborate with the rest of the Beach Team (e.g. to share information on Guests, useful for the service);
• Present the Masseria Torre Maizza and its services to external guests.

What requirements are we looking for?
• Previous experience in a reception role is preferred;
• Knowledge of the Italian language; intermediate level of English;
• Basic computer skills (management of emails and Office applications);
• Attention to detail;
• Flexibility.

Back Office Coordinator.

What will you do?
As a Back Office Coordinator, you will support the booking processes by managing, verifying and recording in the PMS all electronic bookings, Tour Operator and OTA extranet bookings, as well as same-day booking requests. Alongside excellent professionals, you will be responsible for:
• Downloading the logs daily and verifying that all bookings have been integrated into the PMS system, making all the necessary changes.
• Manage Booking.com and Expedia bookings by downloading them from their respective extranets and making any necessary changes in the PMS. Handle email correspondence with them.
• Enter GTA/TUI reservations into the PMS system.
• Data entry into the PMS system in the appropriate format.
• Management of Guest correspondence for concierge services, offering and organizing on-site activities (restaurant reservations, private tours, car rental, transfers, tickets to museums and theaters, etc.) and presentation of interesting tourist activities, local and cultural events, as well as shopping experiences.
• Provide information about hotel services: restaurants, bars, spa, special room services, babysitting, etc.
• Collaborate closely with the reception team and the Italian Central Reservations Office, providing assistance where necessary.

What requirements are we looking for?
• • Previous experience in Reservations, Reception or Sales at a luxury hotel is strongly preferred.
• Excellent knowledge of English and Italian (reading, writing and speaking). Knowledge of a third European language will be an advantage.
• Excellent knowledge of the Microsoft Office package (Outlook, Word, Excel). Knowledge of the Protel PMS system will be considered a plus.
• Excellent communication and organizational skills, as well as the ability to manage multiple tasks at the same time and to work efficiently in a dynamic service environment.
• Flexibility to work shifts, weekends and holidays is essential.

Maintenance Supervisor.

What will you do?
As Maintenance Supervisors, you will be the reference figure for the Maintenance Team, responsible for the optimal state of safety, operation and decorum of the Resort’s internal and external facilities. Alongside excellent professionals, you will be responsible for:
• Supervising the ordinary and extraordinary maintenance of the resort, performing and/or supervising the execution of interventions giving priority to activities that are aimed at the customer (e.g. maintenance in incoming or occupied rooms), those that ensure the safety of the resort and interventions to guarantee customer service.
• Regularly inspect the interior and exterior of the hotel to ensure that safety and maintenance standards are met; draw up preventive maintenance plans.
• Comply with occupational health and safety legislation (including H&S and fire prevention) and ensure that the resort is in line with them. Make sure that your team works in compliance with the aforementioned laws and has the appropriate safety devices available.
• Organize and execute regular maintenance and inspection plans to verify the proper functioning, safety, effectiveness and reliability of the resort’s systems, facilities and equipment.
• Promote and organize opportunities for skills development and technical updating of maintenance and gardening workers through training and coaching.
• Take care of all the equipment and machinery supplied to the maintenance department.

What requirements are we looking for?
• Professional experience in the same role;
• Organizational skills, time management;
• Collaboration and team management;
• Good knowledge of general botany and related machinery;
• Knowledge of the English language at an intermediate level;
• Written and oral communication skills.

Department-Maintenance

Employment type-Full-time

Division-Rooms Division

Contract type-Permanent

Hotel job vacancies in Italy.

Senior Accountant

Bar Supervisor

Waiter

Meetings and Events – Waiter / Waitress

our key responsibilities

Guest Experience Agent

Revenue Director

Spa Receptionist

Who are we looking for

Event Planner

Who are we looking for

Internship Sports Department

Human Resources Trainee (m/f/d) as an Internship from August 2026 | Mandatory internship.

Bar Supervisor.

Your key responsibilities

Finance Trainee (m/f/d) as an Internship from August 2026 | Mandatory internship.

Cocktail Waiter / Waitress.

Your key responsibilities

Who we are looking for

Personal Assistant to the Chef Consultant.

Maintenance technician.

Dishwasher.

Night Manager.

Who we are looking for

Beach Club Receptionist.

Back Office Coordinator.

Maintenance Supervisor.

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