Guest Experience Expert/Front Desk Agent
Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks.
- This is full-time position, 5 days a week with 2 days off.
- The estimated starting date is March 2026
What you’ll do
Front Desk:
- Organize, confirm and process guest check-ins/ check-outs according to LQA and Marriott International standards and adapt for any changes.
- Secure payment, verifying and adjusting billing as needed in Opera.
- Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Enroll guests into Bonvoy, Marriott International Loyalty Program.
- Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations.
- Process and save daily contingency shift report.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Anticipate guests’ service needs, including asking questions of guests to better understand their potential needs.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
What you’ll need:
- A warm, people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
- Previous Front Office/Guest Services experience is a big plus
- Ideally, technical knowledge of GXP and Opera
What we offer
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family
- 5euros breakfast when staying at any of our European hotels
- Performance and Recognition programs
- Wellness and sustainability initiatives
Front Desk Manager
CORE WORK ACTIVITIES
Maintaining Guest Experience and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest experience, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and
- communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to
- achieve or exceed goals.
Receptionist
ABOUT THE JOB
You will be the first point of contact and the lasting impression for our guests, ensuring a warm welcome and impeccable service throughout their stay. In this role, your main responsibilities will include:
- Welcoming and assisting guests from arrival through to departure,
- Answering phone calls and managing reservations accurately,
- Informing guests about stay conditions, services, and local activities,
- Handling billing, payments, and various administrative tasks,
- Promoting the property and contributing to guest satisfaction and loyalty,
- Helping achieve the department’s qualitative and quantitative objectives,
- Carrying out any additional tasks assigned by management.
ABOUT YOU
- Well-groomed appearance, strong service mindset, and excellent interpersonal skills,
- Attention to detail, team spirit, and initiative,
- Experience in hotel reception, ideally within a high-end establishment,
- Proficiency in Microsoft Office; knowledge of Opera software is an advantage,
- Fluent in Italian and English; a third language is a plus,
- Availability, flexibility, and motivation to thrive in a demanding environment.
About you
- Languages required: Italian and English.
Front Office Intern
ABOUT THE JOB
As a Front Office Intern, your responsibilities will include:
- Answering incoming phone calls,
- Recording client reservations,
- Welcoming clients and providing information about stay conditions, formalities, prices, and accommodation options according to the hotel’s quality charter and commercial policy,
- Taking care of clients from their arrival to departure,
- Ensuring continuous client satisfaction by providing high-quality service throughout their stay,
- Performing administrative tasks (reservations, scheduling, handling mail, etc.) and accounting tasks (invoicing, payments, etc.) related to client files,
- Promoting the hotel or tourist accommodation (informational mailings, prospecting, pricing strategies, etc.),
- Contributing to achieving qualitative and quantitative objectives of the department,
- Performing any related tasks assigned by the supervisor,
- Ensuring the calm and security of the hotel during the night.
ABOUT YOU
We are looking for a candidate who is passionate about the hospitality industry, has a professional appearance, and is proficient in English.
You are proactive, autonomous, adaptable, efficient at managing priorities, and have an excellent sense of hospitality and customer service.
You communicate easily with both teams and guests, using appropriate and professional communication skills in Italian and English.
Here’s what we offer:
- Training and career development opportunities,
- Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
- Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
Rotating Receptionist
ABOUT THE JOB
As a rotating receptionist, you will cover various shifts, including both day and night.
You will be the first point of contact and the lasting impression for our guests, ensuring a warm welcome and impeccable service throughout their stay. In this role, your main responsibilities will include:
- Welcoming and assisting guests from arrival through to departure,
- Answering phone calls and managing reservations accurately,
- Informing guests about stay conditions, services, and local activities,
- Handling billing, payments, and various administrative tasks,
- Promoting the property and contributing to guest satisfaction and loyalty,
- Helping achieve the department’s qualitative and quantitative objectives,
- Carrying out any additional tasks assigned by management.
ABOUT YOU
- Well-groomed appearance, strong service mindset, and excellent interpersonal skills,
- Attention to detail, team spirit, and initiative,
- Experience in hotel reception, ideally within a high-end establishment,
- Proficiency in Microsoft Office; knowledge of Opera software is an advantage,
- Fluent in Italian and English; a third language is a plus,
- Availability, flexibility, and motivation to thrive in a demanding environment.
Here’s what we offer:
- Training and career development opportunities,
- Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
- Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
Front Office Manager
Here’s what we offer:
- Training and career development opportunities
- Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more
- Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants)
ABOUT THE JOB
Reporting to the General Manager, you oversee the daily operations of the Front Office (Reception, Concierge, and Reservations) and are responsible for ensuring a seamless and memorable guest experience throughout their stay.
As a true ambassador of Experimental, you embody the brand’s standards of excellence and contribute to guest satisfaction, and overall service quality. In this role, you will be responsible for:
Operational Supervision
- Oversee the smooth daily running of all Front Office operations, in close collaboration with the General Manager and F&B Manager
- Ensure effective communication between all hotel departments and external partners, including the outsourced housekeeping service
- Welcome guests warmly, anticipate their needs, and ensure a personalized, memorable experience
- Represent the hotel and the Experimental spirit through exceptional service, discretion, and professionalism
- Guarantee compliance with health, safety, and operational standards
Night Auditor
ABOUT THE JOB
Under the supervision of the Front Office Manager, you will be responsible for guest reception and overall guest relations during the night shift, as well as handling reservations.
Your responsibilities will include:
- Providing each guest with a warm, personalized night-time welcome,
- Contributing to ongoing guest satisfaction by delivering high-quality service in compliance with standards and procedures,
- Being responsible for the hotel after the day management team has left,
- Contributing to the achievement of qualitative objectives within the Front Office department,
- Ensuring the safety of guests and property,
- Setting up the breakfast buffet,
- Handling guest comments, requests, and potential complaints professionally,
- Anticipating and responding to guest needs,
- Managing guest check-ins and check-outs efficiently, ensuring this process is as quick as possible,
- Informing guests about stay conditions, formalities, and hotel services,
- Managing phone calls and the reservations schedule,
- Following up on guest requests (wake-up calls, taxis, in-room breakfast, etc.),
- Preparing reports on activities and any incidents occurring during the shift,
- Ensuring that all guest information documents are available and up to date,
- Promoting the hotel’s services to maximize sales,
- Applying and explaining the hotel’s pricing policy,
- Being responsible for the cash register,
- Complying with payment and invoicing procedures,
- Ensuring cleanliness of the reception area,
- Checking and verifying daily reservations, as well as summaries of off-site bookings.
ABOUT YOU
You have at least two years of experience in a similar role.
Dynamic and proactive, you demonstrate a strong sense of service excellence.
You have an excellent professional appearance, are reliable, and are always attentive to guest needs.
You show rigor and strong organizational skills and work very well as part of a team.
You are passionate about your profession and possess excellent interpersonal and communication skills.
You are fluent in Italian and English. Knowledge of a third language is an advantage for this position.
You are proficient in Microsoft Office and the Opera property management system.
About you
- Languages required: Italian and English.
Front Desk Supervisor
ABOUT THE JOB
Under the supervision of the Front Office Manager, your responsibilities will include:
- Covering reception shifts (check-in/check-out, reservations, billing, cash handling, and guest requests),
- Managing the front desk independently in the absence of the Front Office Manager,
- Ensuring a smooth and high-quality guest experience in compliance with hotel standards and procedures,
- Guaranteeing adherence to internal procedures,
- Leading and motivating the reception team, managing conflicts, being attentive to staff needs, and ensuring team cohesion,
- Contributing to the organization of the front office to ensure it is efficient, dynamic, and reflects a positive image of the hotel,
- Anticipating guest and operational needs, participating in back-office administrative tasks, assisting with recruitment for the reception team, and helping manage and organize the reception schedule.
ABOUT YOU
You have an excellent professional appearance, a strong sense of service, and outstanding interpersonal skills.
You are attentive to details and work well as part of a team.
You are autonomous, dynamic, and rigorous.
You demonstrate initiative and are flexible with working hours.
You are proficient in Microsoft Office, and ideally in the OPERA property management system.
You are fluent in Italian and English; knowledge of a third language is an advantage.
Front Office Receptionist
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries and requests in person and over the phone.
- Manage reservations, including modifications and cancellations, using the hotel’s property management system.
- Provide information about hotel services, amenities, and local attractions.
- Address guest complaints and concerns promptly and professionally.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Perform administrative tasks as needed, including billing and cash handling.
Qualifications:
- High school diploma or equivalent; hospitality or related field education is a plus.
- Previous experience in a front office or customer service role, preferably in a hotel setting.
- Strong communication and interpersonal skills.
- Proficient in computer skills and experience with property management systems (PMS) is preferred.
- Ability to work flexible hours, including weekends, holidays, and overnight shifts.
- Excellent problem-solving skills and attention to detail.
- A positive attitude and a passion for hospitality.
- Good communication skills in Italian and English, other languages is a plus
We offer:
- Opportunities for professional growth and career advancement within a leading hotel brand.
- A supportive and collaborative work environment that values innovation and teamwork.
- Comprehensive training and development programs.
- A chance to make a significant impact in a brand-new hotel setting.
- Discounted rates for accommodation and F&B in international branded hotels.
- Staff canteen
- Welfare
Front Office Host
What You’ll Do
- Welcome guests with genuine warmth and set a great atmosphere from the start
- Assist with check-ins, payments and kiosk navigation
- Keep the lobby tidy, inviting and buzzing with the right energy
- Offer local recommendations and connect guests to events, restaurants and experiences
- Jump in with bookings for activities, restaurants and everything in between
- Share guest insights and feedback with the team to improve every stay
- Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
- Represent TSH by promoting our outlets and spotting upsell opportunities
What You’ll Have
- You have 1-3 years of experience in hospitality or a similar guest-facing role
- You bring an energetic, welcoming vibe that makes people feel at home
- You’re great at switching between tasks without losing your smile
- You have a proactive mindset and love turning small moments into memorable ones
- You’re comfortable with digital tools like PMS, kiosks or guest messaging apps
- You communicate clearly in English and Italian
- You’re a team player who stays cool and confident during busy peaks
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel – we’re a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Night Auditor
ABOUT THE JOB
Under the supervision of the Front Office Manager, you will be responsible for guest reception and overall guest relations during the night shift, as well as handling reservations.
Your responsibilities will include:
- Providing each guest with a warm, personalized night-time welcome,
- Contributing to ongoing guest satisfaction by delivering high-quality service in compliance with standards and procedures,
- Being responsible for the hotel after the day management team has left,
- Contributing to the achievement of qualitative objectives within the Front Office department,
- Ensuring the safety of guests and property,
- Setting up the breakfast buffet,
- Handling guest comments, requests, and potential complaints professionally,
- Anticipating and responding to guest needs,
- Managing guest check-ins and check-outs efficiently, ensuring this process is as quick as possible,
- Informing guests about stay conditions, formalities, and hotel services,
- Managing phone calls and the reservations schedule,
- Following up on guest requests (wake-up calls, taxis, in-room breakfast, etc.),
- Preparing reports on activities and any incidents occurring during the shift,
- Ensuring that all guest information documents are available and up to date,
- Promoting the hotel’s services to maximize sales,
- Applying and explaining the hotel’s pricing policy,
- Being responsible for the cash register,
- Complying with payment and invoicing procedures,
- Ensuring cleanliness of the reception area,
- Checking and verifying daily reservations, as well as summaries of off-site bookings.
Here’s what we offer:
- Training and career development opportunities,
- Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
- Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
Front Desk Agent
Tasks
- Guest reception and check-in management;
- Provide information about hotels and services;
- Assistance during the stay (requests, reservations, support);
- Complaint management and problem solving;
- Coordination with other departments (housekeeping, maintenance, F&B);
- Use of the management system for bookings and updates;
- Care of the guest experience and personalization of the service;
About you
- Previous experience, even brief, in a similar role, preferably in luxury hotels or high-level accommodation facilities;
- Excellent communication skills and aptitude for problem solving;
- Mastery of the Italian language and good knowledge of English (knowledge of other languages is a plus);
- Excellent presentation and professionalism;
- Flexibility and ability to work in shifts;
- Languages required: Italian and English.
Receptionist
We want to offer our guests moments that they will remember forever. We care and respect for the territories that host us, for their nature and their development. For all this we are looking for a figure to integrate our Team. Following the tasks of the role:
- Reception and assistance to arriving and departing guests
- Management of reservations and internal communications
- Support in front office, check-in and check-out activities
- Provide information on the services of the structure and on the activities of the territory
- Maintaining order, discretion and professionalism in all interactions
- Collaboration with different departments to ensure a high-level guest experience
