We are seeking an experienced and commercially driven General Manager to lead a flagship hotel located in the heart of Heidelberg – one of Germany’s most iconic and international cities.
Refurbished and relaunched in 2023, the hotel features a strong mix of corporate, conference, leisure and F&B business, including an established restaurant, bar, gym and seven meeting rooms. Reporting to the Director of Operations Germany, you will lead a full Head of Department team and be fully accountable for the hotel’s commercial performance, service culture and long-term success.
The role
- Overall leadership and strategic direction of the hotel
- Driving revenue, profitability and cost control across all departments
- Strong focus on sales, revenue management and F&B performance
- Ensuring brand standards, guest satisfaction and quality metrics
- Developing, coaching and inspiring a high-performing leadership team
About you
- Proven General Manager experience in a similar-sized, internationally branded hotel
- Strong commercial, sales and revenue background with solid F&B expertise
- Strategic, hands-on leader with excellent people and stakeholder management skills
- Fluent in German and English
This is an outstanding opportunity to lead a landmark hotel in a highly desirable destination within a global hospitality group.
Candidates must be eligible to work in the European Union.
RIVER – Hotel Manager
Location: Opportunities with Europe – River Cruise
Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
ROLE OVERVIEW
Part of our Front Office team on our River vessels, the Hotel Manager responsible for guest satisfaction and profitability through efficient administration, excellent service, and staff supervision. The Hotel Manager reports to Corporate Operations Manager.
WHAT YOU WILL DO ON BOARD
- Manage entire hotel operation on board according to company standards
- Lead and motivate team according to Viking Philosophy
- Ensure highest level of cleanliness, hygiene, and order in all areas
- Responsible for cost control, adherence to budgets, and inventory management
- Anticipate guest needs, handle complaints, and participate in onboard events
- Supervise and support F&B department and crew working hours, days off, and vacation scheduling
On board our ship
- Uniforms, laundry and unlimited Wi-Fi are free of charge for all crew members
- Lodging and meals are provided to you by Viking onboard
- Travel to/from the ship provided by Viking (first and last journeys of the season)
- Dedicated crew areas and activities
- Sundeck area for crew use
Employee benefits
- Paid vacation
- Referral program
- Loyalty bonuses
- Health and accident insurance
- Payments into a pension fund
- Child allowance for children aged under 18 years
ABOUT YOU
- Hospitality degree required (min. Diploma in Hotel Management)
- Minimum of 3 years previous experience required in similar position
- Fluent in English with excellent oral and written communication skills
- Exceptional leadership skills and ability to handle confidential information discreetly
- Ability to maintain impeccable hygiene standards, extensive walking and standing required
ROLE OVERVIEW
Part of our Galley team on our River vessels, the Commis de Cuisine prepares meals to the fullest satisfaction of our guests and ensure compliance with Viking River Cruises Standards and HACCP rules. The Commis de Cuisine reports to the Executive Chef and Sous-Chef.
WHAT YOU WILL DO ON BOARD
- Assist with preparing and cooking daily meals for crew and guests according to Executive Chef Manual and menu cycle
- Handle groceries, products, and galley equipment with care; conduct inventory and stock takes
- Ensure proper waste disposal and adherence to HACCP rules and company standards
- Maintain cleanliness in galley and production areas; participate in onboard training programs
- Assist the Executive Chef with food supply orders and budget management, keeping food cost within budget
WHY JOIN VIKING?
On board our ships
- Uniform are provided by Viking
- Lodging and meals are provided
- All our vessels are new and well maintained with modern shared crew cabins, comprising of bunk-beds, private bathroom, and flat screen TV
- First and last journey to the ship is reimbursed by Viking
- Dedicated crew areas and activities
- Sundeck area
Benefits
- Social security benefits in accordance to Swiss or French contracts including pension, child allowance, occupational fund, unemployment insurance
- Paid vacation during your contract
- Health and accident insurance throughout your contract
- Bonus calculated on the number of days worked onboard with guests
- Referral program with additional bonuses
- Increases in salary based on your seniority with Viking
- Access to online learning and further training opportunities for growth
ABOUT YOU
- Graduated apprenticeship as cook required
- Minimum 1 year professional experience in 4 or 5-star kitchen/galley
- International experience/ship experience preferred
- Good English skills, other languages are an advantage
- Ability to work independently, service-oriented and guest focused, and ability to train and motivate subordinates.
APPLICATION INFORMATION
Policies
- Only tattoos that can be covered by your uniform are allowed
- Any o?er of employment is subject to you passing all mandatory medical examinations as required
Application process
- Submit your English CV
- Attend a company presentation
- Join an interview
- Submit relevant documentation (copy of passport or ID, full address)
- Join us on board
ROLE OVERVIEW
Part of our Food & Beverage team on our River vessels, the Chef de Rang ensures a friendly and professional service in the restaurant, bar, lounge, and the sundeck to the fullest satisfaction of our guests and in accordance with Viking Standards and Operating Procedures. The Chef de Rang reports to Maître D’hôtel.
WHAT YOU WILL DO ON BOARD
- Provide welcoming and sales-oriented service in restaurant, bar, lounge and sundeck
- Ensure correct use of Wait Order System (WOS)
- Execute all F&B activities including functions and special events
- Ensure cleanliness of restaurant, bar, pantry, lounge, sundeck according to HACCP standards
- Participate in onboard training programs and daily menu presentations
- Handle inventory and establish par levels, assist in other departments as required
WHY JOIN VIKING?
On board our ships
- Uniform are provided by Viking
- Lodging and meals are provided
- All our vessels are new and well maintained with modern shared crew cabins, comprising of bunk-beds, private bathroom, and flat screen TV
- First and last journey to the ship is reimbursed by Viking
- Dedicated crew areas and activities
- Sundeck area
Benefits
- Social security benefits in accordance to Swiss or French contracts including pension, child allowance, occupational fund, unemployment insurance
- Paid vacation during your contract
- Health and accident insurance throughout your contract
- Bonus calculated on the number of days worked onboard with guests
- Referral program with additional bonuses
- Increases in salary based on your seniority with Viking
- Access to online learning and further training opportunities for growth
ABOUT YOU
- Minimum High School diploma; hospitality-focused degree is an advantage
- Minimum 2 years experience in upscale cruise line or hotel bar operation
- Fluent in English with excellent oral communication skills
- Discrete and able to handle confidential information
- Well groomed with impeccable hygiene standards; extensive walking and standing required
- Extensive wine and bar knowledge preferred
- Service-oriented, positive personality, and professional appearance
- Flexible, stress-resistant, and committed team player
APPLICATION INFORMATION
Policies
- Only tattoos that can be covered by your uniform are allowed
- Any o?er of employment is subject to you passing all mandatory medical examinations as required
Application process
- Submit your English CV
- Attend a company presentation
- Join an interview
- Submit relevant documentation (copy of passport or ID, full address)
- Join us on board